Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to return it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you will need to contact us at bryonybespoke@gmail.com within 7 days of delivery. If your return is accepted, we’ll send you instructions on how and where to send your package (if the item is not faulty, this will be at the buyer's expense). Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at bryonybespoke@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you will need to contact us at bryonybespoke@gmail.com within 7 days of delivery. If your return is accepted, we’ll send you instructions on how and where to send your package (if the item is not faulty, this will be at the buyer's expense). Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at bryonybespoke@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable / non-exchangeable items
Certain types of items cannot be returned or exchanged, for health/hygiene reasons (such as earrings) and custom products (such as special orders or personalized items, this includes rings & bangles which are custom made for the size you order). Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned or exchanged, for health/hygiene reasons (such as earrings) and custom products (such as special orders or personalized items, this includes rings & bangles which are custom made for the size you order). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Conditions of returns
Buyers are responsible for return postage costs (this will be via 1st Class Recorded, Special Delivery or International Tracked & Signed, depending on the item & where you are sending from). If the item is not returned, in its original condition, or is missing any original packaging the buyer is responsible for any loss in value.
– The value of any accepted returns or exchanges are less the cost of original postage to you, the buyer.
– Only once the items have been returned will we issue refunds or sort exchanges.
– The value of any accepted returns or exchanges are less the cost of original postage to you, the buyer.
– Only once the items have been returned will we issue refunds or sort exchanges.
Ring & Bangle Resizing
It is the buyer’s responsibility to buy the right ring or bangle size.
We are happy to resize any jewellery bought from us, if returned within 30 days of receiving it (in the same condition it was sent to you in) but this is at an additional cost to the buyer.
Ring resizing: £10 per ring, plus Postage & Packaging (trinity rings at £20 plus Postage & Packaging).
Bangle Resizing: £12 per bangle, plus Postage & Packaging (triple bangles at £22 plus Postage & Packaging).
We are happy to resize any jewellery bought from us, if returned within 30 days of receiving it (in the same condition it was sent to you in) but this is at an additional cost to the buyer.
Ring resizing: £10 per ring, plus Postage & Packaging (trinity rings at £20 plus Postage & Packaging).
Bangle Resizing: £12 per bangle, plus Postage & Packaging (triple bangles at £22 plus Postage & Packaging).
Faulty items
If for any reason you have a problem with a piece of jewellery ordered from us within 6 months of purchase, we will carry out repairs free of charge for normal wear & tear. Any accidental damage can be repaired, but at an additional cost to the buyer (variable, depending on what needs repairing).
If you claim an item is faulty but it is clear it has been distorted or damaged by the wearer, the buyer is responsible for postage & repair costs.
If an item needs to be altered once sent out, it is returned and sent back at the buyer’s expense.
For hygiene reasons, earrings cannot be refunded unless faulty as specified by Consumer Contracts Regulations.
If you claim an item is faulty but it is clear it has been distorted or damaged by the wearer, the buyer is responsible for postage & repair costs.
If an item needs to be altered once sent out, it is returned and sent back at the buyer’s expense.
For hygiene reasons, earrings cannot be refunded unless faulty as specified by Consumer Contracts Regulations.
Cancellations
We don’t accept cancellations, but please contact me ASAP if you have any problems with your order.
Unhallmarked
Many of our smaller items are not hallmarked. Items that weigh under 7.78 grams do not legally need to be hallmarked, & so we pass that saving on to you (as this can be an additional £5-20 extra per item). Therefore making our products more affordable for you.
If you wish to have a piece specially hallmarked which wouldn’t otherwise be, please feel free to get in touch & we will sort it out for you.
If you wish to have a piece specially hallmarked which wouldn’t otherwise be, please feel free to get in touch & we will sort it out for you.
Wear & Tear
Through various wear & tear items may become discoloured, scratched, or mishapen. This is common for silver as it’s such soft material & not a reflection of the standard of work produced by Bryony Bespoke.
Reactions
All of our jewellery is Sterling Silver (unless otherwise stated). If you have a reaction to any of our jewellery this is not something we are responsible for. Many people can have a reaction to the copper content in silver which can result in a discolouration of the skin, as can some of our oxidised pieces. This is different for each individual, & again not something Bryony Bespoke is responsible for.